Shipping Policy

Last Updated: 06/11/2025

Thank you for shopping with Kitto!
We aim to deliver your pest control and plant care products quickly, safely, and efficiently. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • Once processed, your order will be shipped through our trusted courier partners.

  • You will receive an email and SMS confirmation containing your tracking details once your order is dispatched.

2. Shipping Rates

  • Shipping rates are calculated automatically during checkout based on the weight of your order and your delivery location.

  • The applicable shipping charges (if any) will be clearly displayed before you complete your purchase.

  • From time to time, we may offer free shipping promotions — details will be mentioned on the website.

3. Delivery Time

  • Orders are typically delivered within 4–8 business days from the date of dispatch.

  • Delivery times may vary depending on your location, courier service availability, and external factors such as weather or logistical delays.

  • For remote or rural areas, delivery may take a few extra days.

4. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email and/or SMS.

  • You can use this number to track your shipment through the courier partner’s website or our order tracking page.

5. Incorrect Shipping Information

Please ensure your shipping address, contact number, and pin code are correct before placing the order.

  • Orders with incorrect or incomplete details may face delays or failed deliveries.

  • In such cases, re-shipping charges may apply.

6. Delayed or Failed Deliveries

While we work with reliable delivery partners, there may be delays due to:

  • Unforeseen circumstances (e.g., weather, festivals, lockdowns).

  • Incorrect or incomplete address details.

  • Courier network issues.

In such cases, our support team will assist you in tracking and resolving the delay.

7. Damaged or Missing Items

If your order arrives damaged, tampered, or incomplete, please contact us within 24 hours of delivery with photos of the package and product.
Our team will review your case and arrange a replacement or resolution as per our Return & Refund Policy.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at kittostoreonline@gmail.com

By placing an order on our website, you agree to the terms and conditions of this Shipping Policy.